Microsoft Dynamics 365

Dynamics 365 Sales empowers the development of strong relationships with customers, taking intelligent actions based on insights, and win more deals through an effective approach. with Dynamics 365 Sales, salespersons can keep track of accounts and contacts, drive personal engagement with their customers, and helps better understand customer needs. It also lets you create marketing lists and campaigns, and even follow service cases associated with specific accounts or opportunities.

Turn prospects into engaged customers Create extraordinary experiences and drive more qualified opportunities with sales application. Personalize experiences, and Empower sellers to build relationships at scale, with Dynamics 365.

Identify the right buyers Increase conversion and win rates with opportunity scoring based on advanced scoring models for likelihood to convert and buy.

Get a better view of the organizational structure with interactive charts, keep track of the contacts at an account and understand the relationships among contacts to identify potential stakeholders and influences.

Work with familiar tools Accelerate deals with an immersive experience for opportunity management. Increase seller productivity with tools they know – Outlook, Excel, and SharePoint – and which work seamlessly with Dynamics 365 Sales.

Sell anytime and anywhere Support work on the go on the mobile devices of your employees and provide contextual news and important data.

Microsoft Dynamics 365 is a powerful tool for creating and distributing marketing communications to your customers and prospective customers. It allows you to collect and analyze the results of your marketing communications so you can further refine your messaging. Dynamics 365 for Marketing also allows you to automate much of the marketing process so that you can focus on targeting the right people and crafting the right communication.

Personalize and extend the capabilities Grow with an adaptable automated marketing platform by connecting it with the apps and services you already use.

Attract the right prospects Multi-channel marketing campaigns that involve email marketing, web landing pages, events, tele-marketing, SMS integration, LinkedIn integration, and other custom channels.

Create and enhance marketing campaigns quickly with marketing automation features including configurable templates, reusable content blocks, and design tools to Simplify event management and inform target segments with customer journey and segment.

Personalized Customer journey Multiple-step, multi channel marketing campaigns that target a specific segment, deliver marketing email messages, respond to contact interactions, launch Dynamics 365 workflows, and more.

Voice of the Customer Create online surveys and analyze the results.

Track and prioritize leads multiple lead-scoring models and sales readiness grades across all touch points.

Boost productivity and simplify collaboration with familiar Office 365 tools, shared calendars, and cross-team visibility into campaigns and leads.

Target the right audience focus on the highest priority leads with multiple lead scoring models, and smart scheduling to help you reach out at the right times.

Build great customer relationships by focusing on ideal customer satisfaction with the Customer Service apps. Customer Service provides many features and tools that organizations can use to manage the services they provide to customers.

Microsoft Dynamics 365 for Customer Service takes a new approach to business applications. It is the one cloud service with business applications that work together seamlessly to help you manage specific business functions. Use Dynamics 365 for Customer Service to unify the way customers and prospects experience your business.

Interact with customers on their preferred channel Let customers choose how to connect with your brand with omnichannel capabilities or use the Channel Integration Framework to add any channel.

Create a single, consistent service experience through a threaded view of the customer experience. You’ll ensure every customer receives a single, unified experience, even if their case is transferred between agents or across channels.

Quickly offer the most relevant knowledge articles to deliver more accurate results. Use relevance search to quickly identify the most useful articles. Search and choose articles faster with the help of highlighted search term matches in the results list.

Create consistency and loyalty at all touch points Provide the seamless service your customers expect; however, they choose to interact with your business. Make Help easy by providing relevant, personalized service.

Make the job easier for your agents Give your agents complete information — in a single customer service software app — so they can make smart decisions and provide great service starting from revealing customers’ case histories, preferences and feedback to providing guidance on entitlements and service-level agreements. All Displayed in a single interface tailored to the agent’s job and skill set.

The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set mobile workers up for success when they’re onsite with customers fixing issues.

Automatically create and schedule work orders dispatch technicians with the right skill sets and equipment and enable them to access customer information from their mobile devices. In addition to automating scheduling to fit in more appointments   per day and match specialists with customer demand for specific skills, priority, location, and estimated appointment duration.

Build customer satisfaction and trust with a more transparent customer service experience that seamlessly shares quotes, contracts, and scheduling information all by providing your customers with real-time technician location tracking and automated voice and text appointment reminders.

Reporting and tracking to help you track how resources are spending their time, whether they’re traveling, on break, or working, and analyze key performance indicators for managing work orders, scheduling activities, and interacting with customers.

Dynamics 365 Project Service Automation (PSA) is an end-to-end project and resource management solution. Dynamics 365 PSA empowers sales and delivery teams to successfully engage customers and deliver billable projects on time and within budget, by helping you plan, estimate, and quote projects, schedule resources to optimize utilization, track and approve project tasks, time and expenses, enable internal and external team collaboration, and monitor key project and resource related performance metrics.

In addition, to help you monitor and control costs for your project-based work, it is easy to enter and track project time and expenses either on mobile or using a web browser.

Deliver projects on time and on budget

Project service automation empowers your organization to deliver project-based engagements on time and on budget. Plan and deliver successful projects using a predictable and customer-centric service delivery model.

Forecast project profitability

Prioritize project-based sales opportunities with built-in intelligence to plan for successful outcomes.

And you can Leverage Microsoft’s PowerBI data visualization, analytics, and reporting tool to create powerful interactive dashboards, fully available on your mobile device for when you’re on-the-go.

Visualize accurate cost, effort, and revenue

 Achieve predictable project delivery using robust project planning capabilities including native Microsoft Project integration.

Streamline scheduling with intelligent and relevant skills-based assignments and real-time visibility to resources using a unified scheduling engine.

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Accurately measure utilization and make intelligent decisions to get the most out of billable resources by using real‑time dashboards.

Accelerate time to market

 Adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy web and mobile apps.